Cancellation Policy

1. Cancellation Policy Overview

Imvintagellc understands that customers may need to change their order decisions after purchase. This Cancellation Policy explains the conditions, procedures, and processing steps for cancellation requests related to furniture, home products, and related accessories purchased through our website.

Customers are encouraged to review their order information carefully before completing payment. Cancellation requests are handled according to the order processing and shipping status.

2. Company Information

This website is owned and operated by IM VINTAGE, LLC.

Company Name: IM VINTAGE, LLC

Address: 10387 GANDY BLVD N, SUITE 102, ST. PETERSBURG, FL 33702 USA

EIN: 88-1504110

Phone: +1 (904) 221-6325

Email: info@imvintagellc.com

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time, USA)

Customers may contact us by email regarding cancellation requests, order questions, or other service-related matters. We will respond to inquiries within 24 hours during business hours.

3. Cancellation Eligibility

Customers may request cancellation under the following conditions:

Orders that have not been shipped: Customers may request cancellation within 24 hours after placing the order. Eligible cancellation requests submitted within this period can be processed directly.
Orders that have already been shipped: Once an order has been shipped, it cannot be cancelled directly. Customers should receive the package and request a return according to our Return Policy.

Cancellation requests submitted after the applicable time period may not be accepted if the order has already entered processing or shipping procedures.

4. Cancellation Request Process

To request an order cancellation, customers should contact our customer service team by email and provide the following information:

Order number.
Customer name used for the order.
Email address associated with the order.
Product details.

After receiving the cancellation request, our team will review the order status and confirm whether the order is eligible for cancellation.

5. Cancellation Confirmation

If the order qualifies for cancellation, Imvintagellc will confirm the cancellation request by email. The order status will be updated after the cancellation is completed.

If the order has already been processed for shipment, customers will be informed that direct cancellation is not available and will receive instructions regarding the applicable return process.

6. Refund Processing After Cancellation

For approved cancellation requests, refunds will be processed after the cancellation is confirmed. The refund amount will be issued according to the payment method used for the original order.

Customers may contact their payment provider for information regarding the time required for the refunded amount to appear in their account.

7. Orders Already Shipped

For orders that have already been shipped, cancellation requests cannot be processed as direct cancellations. Customers should receive the product first and then follow the procedures outlined in our Return Policy.

Returned products must meet the applicable return conditions, including product condition requirements and return request timelines.

8. Order Changes and Customer Responsibilities

Customers should review product information, quantities, delivery details, and payment information before submitting an order. Once an order enters processing or shipping procedures, changes to product details or delivery information may not be available.

For any questions regarding an order cancellation, customers should contact us as soon as possible.

9. Contact Us

For cancellation requests or questions regarding this policy, please contact: